KolekciApps Refund Policy

Last updated: July 26, 2026

1. Overview

This Refund Policy explains when refunds may be granted and how refund requests are handled for subscriptions and one-time purchases made in applications published by KolekciApps LLC.

Important: our applications are distributed exclusively through the Apple App Store and Google Play. Subscriptions and one-time purchases are billed by Apple or Google under their own terms, and refunds for those purchases are ultimately issued by the store that took the payment. We do not process card payments and cannot charge or refund your card directly. We can, and do, review your case and support your request with the store.

2. Refund Eligibility

Eligible for Refund

You may be eligible for a refund under the following circumstances:

• Technical Issues: Persistent technical problems that prevent proper use of the service.
• Service Unavailability: Extended service outages lasting more than 48 hours.
• Billing Errors: Incorrect charges or duplicate payments.
• Subscription Cancellation: Cancellation within 7 days of the initial subscription purchase (if permitted by applicable platform policies).
• Unused Credits: Significant unused credits due to technical problems or service limitations.

Not Eligible for Refund

Refunds will generally not be provided in the following situations:

• Dissatisfaction with AI-generated results based on personal or subjective expectations.
• User mistakes when uploading images or using generation features.
• Violations of our Terms of Service that result in account suspension or termination.
• Credits already used for successful AI generations.
• Subscription fees after the initial refund window has expired.
• Fees charged by third-party payment processors.

3. Refund Request Time Frames

• Subscription Refunds: Requests must be submitted within 7 days of the initial purchase.
• Credit Refunds: Requests must be submitted within 30 days of purchase.
• Technical Issue Refunds: Requests should be submitted within 14 days of the issue occurring.

Processing Time

• Review Period: Refund requests are typically reviewed within 3–5 business days.
• Processing Time: Approved refunds are processed within 5–10 business days.
• Bank Processing: Your financial institution may require additional time to complete the refund.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact Support: Send an email to support@kolekciapps.com. Every email is answered within 24 hours, every day.
• Provide Information: Include the app name, your account email, order or transaction ID, and the reason for the refund request.
• Documentation: Provide screenshots or supporting details if applicable.
• Review Process: Our team will review your request and respond via email.

You may also request a refund directly from the store that billed you: on iOS through reportaproblem.apple.com, and on Android through the Google Play order history.

Required Information

When submitting a refund request, please include:

• The name of the application
• Your registered account email address
• Order or transaction number
• Purchase date
• Detailed explanation of the issue
• Any supporting screenshots or documentation

5. Types of Refunds

Full Refunds

Full refunds may be granted for:

• Subscription cancellations within the eligible refund window
• Major technical failures preventing use of the service
• Billing mistakes or unauthorized charges

Partial Refunds

Partial refunds may be granted for:

• Pro-rated subscription cancellations in special cases
• Unused credits due to confirmed service limitations
• Extended service outages affecting functionality

Service Credits

In certain cases, we may provide service credits instead of monetary refunds. These credits may be offered for:

• Minor technical issues or inconveniences
• Temporary service disruptions
• Customer support resolutions

6. Subscription Refunds

Weekly and Monthly Subscriptions

• Full refund if canceled within 7 days of the initial purchase (where permitted by platform rules).
• No refund for recurring renewal charges after the refund window.

Annual Subscriptions

• Full refund if canceled within 7 days of purchase.
• Partial refunds may be considered in exceptional situations involving service disruption.

7. Credits and One-Time Purchases

Credit Packages

• Unused credits may be eligible for refund within 30 days of purchase.
• Credits already used for completed AI generations are not refundable.

One-Time Purchases

• Refunds may be reviewed on a case-by-case basis.
• Requests must be submitted within 14 days of purchase.

8. Refund Method

Approved refunds are issued using the original payment method. Because purchases are made through the App Store or Google Play, refunds are processed through that store’s own refund system and appear according to that store’s timelines.

9. Dispute Resolution

If you believe your refund request was incorrectly denied, you may request an additional review by contacting us again and providing additional supporting information.

You may also contact the store or your payment provider if you believe a billing error has occurred.

10. Service Changes or Discontinuation

If an application is permanently discontinued, we may:

• Provide advance notice when possible
• Offer prorated refunds for active subscriptions
• Refund unused credits where applicable

11. Policy Updates

We may update this Refund Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the service after changes indicates acceptance of the updated policy.

12. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: support@kolekciapps.com

WhatsApp: wa.me/kolekciapps

KolekciApps LLC — Cheyenne, Wyoming, USA